We deliver to addresses in the United Kingdom that checkout accepts: England, Scotland, Wales and Northern Ireland. We do not deliver to the Isle of Man, the Channel Islands or outside the UK.
Delivery time for your light
We source the current catalogue through AliExpress. Each light has its own supplier UK shipping estimate, shown on its product page before ordering. Processing before dispatch can add time. These supplier estimates are not guaranteed arrival dates. There is no single delivery time for the whole store.
Delivery estimates reflect the supplier option and UK service checked for that product. They are estimates, not a promise that every parcel will arrive on the first day of the window. If you order more than one light, they may travel in separate parcels and arrive on different days.
Delivery times vary between lights. Please check the estimate for each item before you buy, especially if you need it for a particular date.
Cost and tracking
Delivery is free on every order to a UK address accepted at checkout. There is no minimum spend and no delivery fee added at checkout. Prices are in pounds sterling and include VAT where it applies.
We email tracking details when the supplier and carrier make them available. If a tracking link has not updated for several days, email contact@elais.ai and we will check it.
We source some lights from outside the UK. Import VAT or duty can apply to some higher-value parcels, and free delivery does not mean these charges are prepaid. If a charge would be payable by you, we will state it before you order. If a carrier asks for a charge that was not disclosed, contact us before paying it. We will resolve the charge or cancel and refund the order.
If delivery is delayed or something arrives damaged
If we learn that your order cannot arrive within the estimate shown when you ordered, we will contact you with an update. You may cancel for a full refund if the delivery time no longer works for you. If a parcel is lost or an item arrives damaged, email us with your order number and photographs where possible. We will put it right with a replacement or refund at our cost.
Returns and installation
Our returns page explains cancellation, 30-day returns and any return-carriage cost. A longer lead time does not remove your right to cancel.
Check the selected size, finish, power connection and bulb information on the product page before ordering. If anything is unclear, email us first. A light that requires connection to household mains wiring should be installed by a qualified electrician; USB-powered lights do not need that installation.