Contact information
Cheragh is an independent lighting retailer selling to customers across the United Kingdom.
Get in touch
Email: contact@elais.ai
We answer every email within one working day, Monday to Friday. Cheragh is run by Elais, which is why our email address ends in elais.ai.
Email is the fastest way to reach us and it gives us both a written record, which matters when we are checking an order or arranging a return.
Trader details
These are our details as required by the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 and the Electronic Commerce (EC Directive) Regulations 2002.
Trading name: Cheragh
Registered address: Carrer del Cardener 44, 08024 Barcelona, Spain
Telephone: +44 7520 651038
Email: contact@elais.ai
Website: https://cheragh.co.uk
Email reaches us fastest and gives us both a written record. The telephone line is a UK mobile, answered Monday to Friday.
We are established in Spain and sell into the United Kingdom. Your rights as a UK consumer are unaffected by this: we contract with you under the law set out in our Terms of Service, and UK consumer protection law applies to your purchase.
What to contact us about
- Before you buy: sizes, finishes, whether a piece suits your room, whether it will fit through your door.
- An existing order: quote your order number and we can answer immediately.
- A return or a fault: see our returns policy. A photograph usually resolves it in one email.
- Data protection: see our privacy policy.
If we cannot resolve it
You can get free, independent advice from Citizens Advice on 0808 223 1133 or at citizensadvice.org.uk.